Returns Department

You have the right to cancel your order for any item purchased from Zap Clothing for a full refund, unless stated that the item is non-returnable upon purchase.

Order cancellations must be made in writing, quoting your order number, within 14 day of receipt. If however your order has already been processed, you will need to return the order to us.

Return or exchange

If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable. Please note:

* The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
* The cost of returning the item to us is your responsibility.
* The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

Faulty Item

If the item you received is faulty, please contact us immediately quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 14 days from receipt of the faulty item to return it to us.

If you received the wrong item


If the item you received is not what you originally ordered, please contact us quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Returning Address

Returns Dept
Zap Clothing
65 Queens Rd
Buckhurst Hill
Essex
IG9 5BW