Refund policy

How To Return Your Item

If you are not completely satisfied with your purchase, let us know within 14 days if receiving your item, you then have a further 14 days to return the item to us. We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. Some products are non-returnable. Please note:

* The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
* The cost of returning the item to us is your responsibility.
* The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.


**PLEASE NOTE** - You must submit a returns request in order to return your goods. Please CLICK HERE to start the returns process.

Returning Address

Returns Dept
Zap Clothing
65 Queens Rd
Buckhurst Hill
Essex
IG9 5BW