Returns Policy


1. Return Eligibility

  • Let us know within 14 days of purchasing your item. You then have a further 14 days to return the item to us. 
  • We cannot offer refunds or exchanges after this period expires.
  • To qualify for a return, your item must be:
    • Unused
    • In the same condition you received it
    • In its original packaging
    • Unworn and free from odors (sweat, food, etc.)

How To Return Your Item

  • We will issue a full refund (excluding original delivery charge) on receipt, or exchange the item for a different size / colour if preferred. 
  • Return cost, and the item is your responsibility until it reaches us. 
  • For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
  • The parcel can take up to 7 working days to be returned to our Warehouse, unless sent via special delivery.

2. Non-Returnable Items

We do not accept returns for:

  • Intimate or sanitary goods
  • Gift cards
  • Certain health and personal care items

3. Return Process

**PLEASE NOTE** - You must submit a returns request in order to return your goods. Please CLICK HERE to start the returns process.

Return Address
Returns Dept
Zap Clothing,
65 Queens Road,
Buckhurst Hill,
Essex,
IG9 5BW.

4. Refund Process

  • We aim to process returns promptly, 
  • You will be notified by email when we receive and inspect your return.
  • We will inform you whether your refund is approved.
  • If approved, refunds are credited to your original payment method.
  • You are responsible for return shipping costs.
  • Return shipping costs are non-refundable.

5. Late or Missing Refunds

If you have not received your refund after approval:

  1. Recheck your bank account
  2. Contact us on: info@zapclothing.com

6. Sale Items

  • Returns are accepted for regular and sale-priced items.

7. Exchanges

  • For exchanges, please email: info@zapclothing.com

8. Return Shipping Guidelines

  • You are responsible for return shipping costs.
  • Return shipping costs are non-refundable.

Packaging Requirements:

  • Items must be in original condition with tags/seals attached
  • Shoes must be tried only on carpeted surfaces
  • Return shoes in their original, undamaged box
  • For returns outside the EU, clearly mark the package "RETURNED GOODS" to avoid customs charges (we are not responsible for return duties)